After the conversation.
This is about processing and then stepping away from the encounter. There is a need to pamper yourself after the encounter - to find ways to shake it off and recharge.
Process
Summarise the conversation in writing. Note any action items.
Debrief with a colleague or trusted friend.
Then let the conversation go. Don’t replay it in your head - step away.
Pamper
Look after YOU.
Do something just for you to shake off the encounter. Eat something delicious. Listen to great music. Read a book. Dance, or take a run. Whatever you choose, make sure to enjoy it.
This is one of the steps you may find yourself skipping, but it is so important that you do it. So important - in fact - that we’ve dedicated a whole section to it in the Difficult Conversations Play Book! Click below to go back and check it out.