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After the conversation.

This is about processing and then stepping away from the encounter. There is a need to pamper yourself after the encounter - to find ways to shake it off and recharge.

Process

  • Summarise the conversation in writing. Note any action items.

  • Debrief with a colleague or trusted friend.

  • Then let the conversation go. Don’t replay it in your head - step away.

Pamper

  • Look after YOU.

  • Do something just for you to shake off the encounter. Eat something delicious. Listen to great music. Read a book. Dance, or take a run. Whatever you choose, make sure to enjoy it.

  • This is one of the steps you may find yourself skipping, but it is so important that you do it. So important - in fact - that we’ve dedicated a whole section to it in the Difficult Conversations Play Book! Click below to go back and check it out.